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Policy research and campaigns

As well as providing the advice people need for the problems they face, we campaign locally and nationally to improve the policies and practices that affect people’s lives.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

Citizens Advice is also the statutory consumer watchdog for the energy and post industries. We show where things are going wrong and how to help make it better for people.

You can find out more about current issues of concern at our national campaigns website and more about our research work here

Reports

R&C Newsletter April 2024 (PDF)

R&C Newsletter April 2024

Cost of living report February 2023 (PDF)

A report investigating the impact of the increased cost of living in Teignbridge

Mental Health and PiP report 2021 (PDF)

A report investigating the impact of Mental Health Difficulties on Personal Independence Payment Claims

WPC Guidance on writing a good letter of support (4 pages) (PDF)

Medical Evidence in support of PIP and ESA

Policy research and campaigns Reports Archive

Policy research and campaigns Reports Archive