Advice Support: Supervision and Mentoring
15 hours per week
£20,491 gross salary pro rata, plus 3% employer’s pension contribution
Reporting to: Bureau Services Manager
Fixed term 12 months from start date with possible extension dependent on funding
Based at: Citizens Advice Teignbridge
This role requires an experienced supervisor to provide additional support to our adviser and assessor teams and contribute to the monitoring and improvement of the quality of advice and customer service. There are two main elements:
- mentoring and development; to support, coach and mentor our volunteers, from initial training through to achieving and maintaining competence
- supervision; of advice and information sessions including management of all areas of the advice process to ensure an efficient service and smooth client journey.
Applications should be completed with reference to the job description/person specification and notes for applicants, and submitted with an equal opportunities monitoring form.
Applications must be received by 16.00 on Friday 16 November 2018. Interviews will be held on Friday 23 November 2018.
Please send your application to email@example.com .
It is also worth checking for jobs with Citizens Advice Devon.