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Healthwatch Champion, Victim Care Unit and Devon Adviceline Resources Coordinator

15 hours per week

£20,491 gross salary pro rata, plus 3% employer’s pension contribution

Fixed term contract 39 weeks covering Maternity leave from Monday 11 December 2017

Flexible work days

Based at: Citizens Advice Newton Abbot, with attendance also needed at other locations in the district

Reporting to: Chief Officer

Citizens Advice Teignbridge is looking for an experienced, organised and proactive person, with good IT literacy and excellent communication skills.

This role has three parts;

  • Healthwatch champion for health and social care service users
  • Victim Care Unit coordinator supporting victims of crime by referring them for advice and assistance
  • Devon Adviceline Resources to update and develop electronic information

The successful candidate will be an experienced Citizens Advice adviser or equivalent. In post you will need to be a keen promoter of the services, working with individual service users to advise, facilitate and signpost, and attending meetings with decision-makers to ensure the voices of clients are heard. The ability to work effectively with clients, referrers, third party agencies and funders is essential.

Applications should be completed with reference to the job description/person specification and notes for applicants, and submitted with an equal opportunities monitoring form. Please send your application to

Applications must be received by 16.00 on Friday 24 November 2017. Interviews will be held on Thursday 30 November 2017.

Equal Opportunities Monitoring Form Paid

Healthwatch Champion Job Description and Person Specification

Victim Care Unit and Adviceline Resources Co-ordinator Job Description and Person Specification

Healthwatch Champion, Victim Care Unit and Devon Adviceline Resources Coordinator Post advert

Job Application Guidance Notes

Job Application Form

It is also worth checking for jobs with Citizens Advice Devon.