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General Energy Advice

Priority Services Register

The Priority Services Register is a free service provided by energy suppliers and network operators. (The network operator for the Teignbridge area is Western Power Distribution.)

Each energy supplier and network operator maintains its own register. Some energy companies share information on their priority services register with the network operator, but as this cannot be guaranteed it is advisable to register with both Western Power and your energy company.

South West Water also maintain a Priority Services Register.

You will need to contact your energy supplier directly to register for priority services with them. Instructions for how to do this vary between energy suppliers.

More information on what additional support is provided if you are on this register can be found on https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/getting-extra-support-from-your-energy-supplier/ and https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register

General energy efficiency advice

The link below contains some information about making sure that your home is energy efficient and general tips of how to save energy and reduce bills.

Switching energy suppliers

You can use an Ofgem approved switching site to compare prices offered by different energy suppliers without any commitment to switch suppliers.

You will need figures for your annual consumption – these can be found on your energy bill.

Your energy bill also includes a Tariff Information Label (TIL) which states the tariff you are currently on and a personalised Cheapest Tariff Message, which states whether there is a cheaper tariff offered by your current energy supplier and, if so, includes an estimate of how much you would save if you moved to this tariff.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier/

Before switching your energy to a new supplier, check the following:

  • Exit fees – If you are on a fixed length contract and your supplier charges an exit fee, then you can leave without paying this at any time during the last 49 days of the contract period.
  • Warm Home Discount – Not all energy suppliers offer this.
    If you automatically qualify for this discount as part of the core group, check to see if the new supplier also offers this before switching.
    If you are eligible for the Warm Home Discount as part of the broader group, read the advice in the section below before you switch.

Warm Home Discount

The Warm Home Discount is a government scheme that gives eligible households £140 off their energy bills each winter. (The government announced in December 2020 that this scheme has been extended to run until 2026 and future discounts will be increased to £150 each year.)

Core group

The discount is offered to a “Core group”, which covered anyone who receives the Guaranteed Credit element of Pension Credit. The Department for Work and Pensions works with participating suppliers to identify those who receive Pension Credit among their customers. Most eligible Core Group customers are identified in this way and automatically receive their rebate.

Broader group

Some energy suppliers also make this discount to available to what they refer to as a “broader group”. Criteria for this broader group and the application process varies between suppliers and links to participating suppliers can be found on https://www.gov.uk/the-warm-home-discount-scheme/energy-suppliers

The number of discounts available to households applying in the “broader group” is limited, so apply as soon as possible. If an application is successful, the discount will be applied to your bill by 31 March.

Switching suppliers

If you apply for the Warm Home Discount under the broader group, then you must not switch suppliers until payment is received. If you do, you won’t receive the discount. A new supplier may also offer this discount to the broader group, but you may not qualify under the eligibility criteria used by the new supplier and as you can’t apply until the switch is complete they may have closed the scheme to new applicants by the time you are able to apply.

(Note: this does not apply to households who are eligible for the Warm Home Discount as part of the core group, who are able to switch at any time and will still receive the payment.)