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Advice via Video

Make a call

What is it?

You can access our services from wherever you are. Instead of traveling to an office, once you click the ‘make a call’ button you enter our online waiting area. We are notified when you arrive, and an adviser will join you as soon as they are available.

When is it available?

Monday to Friday*, 1pm to 3pm
(* excluding Bank Holidays)

What do I need to make a video call?

  • A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
  • A private, well-lit area where you will not be disturbed during the consultation.
  • Web-camera, speakers and microphone already built into laptops or mobile devices.
  • Internet Browser. Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone. Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.

There is no need to create an account, and no information you enter is stored.

Is Advice Via Video secure?

Video calls are secure; your privacy is protected. You have your own private video room that only authorised advisers can enter.

How much internet data will I use?

You don’t use any data while waiting for an adviser to join you. A video call uses a similar amount of data to Skype, Zoom or FaceTime┬«.

How much does a video call cost?

The video call is free (except for your internet usage).